Privacy Notice

CMS Companies’ Privacy Policy

Thank you for visiting our website (the “site”). Corporate Moving Systems d/b/a The CMS Companies, and affiliates Sullivan Moving & Storage and CMS Relocation & Logistics recognize the importance of protecting the privacy of our users and visitors to our websites (thecmscompanies.com; sullivanunited.com; sullivanmayflower.com; moovers.com), which are owned and operated by The CMS Companies. This policy explains how we collect, use and protect the personal data we collect via our websites and private portals used by our clients and customers. Please read this policy before using the site or submitting any personal data. By using one of our websites, you consent to the privacy practices described in the policy and agree to the terms and conditions. If you do not agree to the Privacy Policy, you may not use the site.

 The CMS Companies and affiliates are committed to protecting the rights of our customers and securing and protecting the information that is shared with us throughout the operation of our services. This privacy notice discloses the privacy practices for the CMS Companies and affiliates and the collection, use, retention, disclosure and disposal of personal information as needed and pertaining to our moving and relocation services.

What is personally identifiable information?

Personally, identifiable information or sensitive personal information is known as information that can be used to identify, contact or locate a single person. This information may include, name, social security number, date, and place of birth, employment, home address, etc.

Collection of Information

How we obtain this information: This information can become available to our company in regards to our services through move documentation, customs docs, visas, and passports. It is our responsibility and duty to you to handle your information with the utmost care and protection. We are the sole owners of the personal information collected in regards to your move. Only authorized personnel have access to the information that you voluntarily give us via email in preparation for your relocation. We will not sell or rent this information to anyone. Your information will only be shared with those necessary in assisting with the moving/relocation process.

The CMS Companies and affiliates observe and operate within the following 10 Minimum Privacy Principles:

1. Management: All personnel involved in the move management process are informed of and held responsible for upholding these privacy policies and procedures. a. Review fully the policies and procedures in regards to collecting, obtaining and maintaining customers personal information. b. Collect and process appropriate information necessary for the move and relocation, hold onto information only as long as legally necessary and then the information is to be properly deleted or shredded.

2. Notice: The CMS Companies and affiliates notify our clients and customers about our privacy policies and procedures in our contracts and communications. Our notice is also available on each of our websites, and a link is provided at the bottom of each of our email signatures.

3. Choice and Consent: The CMS Companies and affiliates describe the options available to the individual in regards to the collection, use and disclosure of personal information when asked to do so. By appointing one of The CMS Companies and affiliates for your international relocation, you are giving your implicit consent regarding the collection, use and disclosure of your personal information as described in this privacy policy. Personal information will only be shared with those parties necessary in performing tasks related to your relocation, operations, customer service, third party crating and appliance services and local agents conducting packing and loading. We acknowledge the individual’s right to access, correct or delete their personal data, and upon request, CMS Companies will provide the ability for the individual to access, correct, or delete any of their personal information. Please direct such requests to privacy@cmscompanies.com.

4. Collection: The CMS Companies and affiliates collect and manage personal information that obtains to an individual’s international relocation. This information that is collected is only shared with employees who need the information to perform a specific job, i.e. customer service, operations, customs processing, billing.

5. Use, Retention, and Disposal: The CMS Companies and affiliates collect and retain personal information for only as long as necessary to fulfill the stated purposes or as required by law. Personal information is then appropriately and safely disposed of.

6. Access: The CMS Companies and affiliates provide individuals and clients access to personal information upon request for review and update. Personal information is only shared with those employees who need to view the information to handle a specific job duty regarding the order, customer service, customs processing, billing and operations.

7. Disclosure to Third Parties: The CMS Companies and affiliates share personal information to third parties only for necessary work purposes and with the implicit or explicit consent of the individual. All third party, supply chain members are advised via email of our policies, procedures and expectations. As each new vendor is set up, they are provided with a copy of our Data Privacy Protection Policy, and our email signatures serve as a constant reminder.

8. Security for Privacy: The CMS Companies and affiliates protects personal information against unauthorized access (both physical and logical). Personal data is only viewed and accessible to authorized staff.

9. Quality: The CMS Companies and affiliates only maintain accurate, complete and relevant personal information that has been submitted to us directly by the transferee, employer or relocation company via email or completed forms.

10. Monitoring and Enforcement: The CMS Companies and affiliates monitor compliance regarding our company’s privacy policies and procedures. Complaints and disputes are taken very seriously and addressed by our VP/General Manager and IT Manager to be sure the situation is rectified immediately. All staff has been informed of our policies and procedures and is aware that any breach of these policies may lead to disciplinary action.

Cookies / Form Fills / Live Chat

When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment on our site you may opt-in to save your name, email address and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

IT Security

The CMS Companies work hard to protect our customer and employee data through a combination of management efforts, notifications to clients and customers, internal safeguards, access control points, monitoring and enforcement mechanisms.

*The CMS Companies maintain a private network. (Domain LAN with a Connectwise (Formally LabTech) Managed Network).

*Maintain updated virus protection and patches on all machines. (Webroot Secure Anywhere updates are automatic. Threat protection is now performed “in the cloud”, and always up to date.

*Data backups are run daily.

*Firewalls are in place to ensure that outside attacks are kept from our data.

*Management conducts monitoring and reporting on all systems, software, and hardware daily.

*IT department keeps up to date on the health and accounting of our IT infrastructure.

*Protects data internally by limiting access to only appropriate associates whose duties require them to access the data through Group Policy.

*Access to the CMS Companies Network and its data is managed through Active Directory & Group Policy. We manage the ability of our employees to access data and can disconnect their access at any time.

EU-U.S. & Privacy Shield

The CMS Companies, Sullivan Moving and Storage, and CMS Relocation and Logistics (“The CMS Organization”) comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland to the United States. The CMS Organization has certified that it adheres to the Privacy Shield Principles with respect to such data. The CMS Organization is subject to the investigatory enforcement powers of the Federal Trade Commission (FTC).  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, visit: https://www.privacyshield.gov/

The CMS Organization’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, The CMS Organization remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless The CMS Organization proves that it is not responsible for the event giving rise to the damage.

For EU and Swiss individuals, we will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@cmscompanies.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Privacy Shield Recourse Mechanism

In compliance with the Privacy Shield Principles, The CMS Organization commits to resolving complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact The CMS Companies at:

The CMS Companies 21620 88th Place South, Kent, WA 98031 800-854-2600 / 858-874-2614 privacy@cmscompanies.com

The CMS Organization has further committed to refer unresolved Privacy Shield complaints to the BBB EU Privacy Shield, an alternative dispute resolution provider located in the United States. If you do not receive a timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of the BBB EU Privacy Shield are provided to you at no cost to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Limitation of Liability

Under no circumstances shall The CMS Companies or affiliates be held liable for any special, incidental or consequential damages, which may result from the use of information or materials made available on our websites in cases of misinterpretation or failure to follow instruction. Our liability is limited to items held within the Principles of the Privacy Shield.

Changes to Privacy Policy

The CMS Companies reserve the right to amend this Privacy Policy at any time. Any changes made to this Privacy Policy will be effective the date they are posted online. Your ongoing use of our websites serves as your implied agreement with the revised terms. The CMS Companies Privacy Policy is always available for viewing at: http://cmscompanies.com/privacy-policy/

Privacy Contact Information

If you have any questions or concerns regarding our policy you may contact us:

The CMS Companies 21620 88th Place South, Kent, WA 98031 privacy@cmscompanies.com 800-854-2600 / 858-874-2614

 CMS Companies Privacy Policy  – updated July 28, 2019