Thank you for visiting our website (the “site”). CMS Companies, and affiliates Sullivan Moving & Storage and CMS Relocation & Logistics recognize the importance of protecting the privacy of our users and visitors to our websites (cmscompanies.com; sullivanunited.com; sullivanmayflower.com; moovers.com), which are owned and operated by The CMS Companies. This policy explains how we collect, use, and protect the personal data we collect via our websites and private portals used by our clients and customers. Please read this policy before using the site or submitting any personal data. By using one of our websites, you consent to the privacy practices described in the policy and agree to the terms and conditions. If you do not agree to the Privacy Policy, you may not use the site.
Personally, identifiable information or sensitive personal information is known as information that can be used to identify, contact, or locate a single person. This information may include, name, social security number, date, and place of birth, employment, home address, etc.
How we obtain this information: This information can become available to our company regarding our services through move documentation, customs docs, visas, and passports. It is our responsibility and duty to you to handle your information with the utmost care and protection. We are the sole owners of the personal information collected regarding your move. Only authorized personnel have access to the information that you voluntarily give us via email in preparation for your relocation. We will not sell or rent this information to anyone. Your information will only be shared with those necessary in assisting with the moving/relocation process.
1. Management: All personnel involved in the move management process are informed of and held responsible for upholding these privacy policies and procedures. a. Review fully the policies and procedures regarding collecting, obtaining, and maintaining customers’ personal information. b. Collect and process appropriate information necessary for the move and relocation, hold onto information only if legally necessary, and then the information is to be properly deleted or shredded.
2. Notice: The CMS Companies notify our clients and customers about our privacy policies and procedures in our contracts and communications. Our notice is also available on each of our websites, and a link is provided at the bottom of each of our email signatures.
3. Choice and Consent: The CMS Companies describe the options available to the individual regarding the collection, use, and disclosure of personal information when asked to do so. By appointing one of The CMS Companies for your relocation, you are giving your implicit consent regarding the collection, use, and disclosure of your personal information. We acknowledge the individual’s right to access their personal data, and upon request, CMS Companies will provide the ability for the individual to access, correct, or delete any of their personal information.
4. Collection: The CMS Companies collect and manage personal information that obtains to an individual’s relocation. This information that is collected is only shared with employees who need the information to perform a specific job, i.e., customer services, customs processing, billing.
5. Use, Retention, and Disposal: The CMS Companies collect and retain personal information for only as long as necessary to fulfill the stated purposes or as required by law. We do not sell your personal information. It is only shared with necessary third-party vendors to complete the contracted scope of work. Personal information is then appropriately and safely disposed of.
6. Access: The CMS Companies provide individuals and clients access to personal information upon request for review and update. Personal information is only shared with those employees who need to view the information to handle a specific job duty regarding the order, customer service, customs processing, billing, and operations.
7. Disclosure to Third Parties: The CMS Companies share personal information to third parties only for necessary work purposes and with the implicit or explicit consent of the individual. All third-party, supply chain members are advised via email of our policies, procedures, and expectations. As each new vendor is set up, they are provided with a copy of our Data Privacy Protection Policy, and our email signatures serve as a constant reminder.
8. Security for Privacy: The CMS Companies protects personal information against unauthorized access (both physical and logical). Personal data is only viewed and accessible to authorized staff.
9. Quality: The CMS Companies only maintain accurate, complete, and relevant personal information that has been submitted to us directly by the transferee, employer, or relocation company via email or completed forms.
10. Monitoring and Enforcement: The CMS Companies monitor compliance regarding our company’s privacy policies and procedures. Complaints and disputes are taken very seriously and addressed by our VP/General Manager and IT Manager to be sure the situation is rectified immediately. All staff has been informed of our policies and procedures and is aware that any breach of these policies may lead to disciplinary action.
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site, you may opt-in to save your name, email address, and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
The CMS Companies work hard to protect our customer and employee data through a combination of management efforts, notifications to clients and customers, internal safeguards, access control points, monitoring, and enforcement mechanisms.
*The CMS Companies maintain a private network. (Domain LAN with a Connectwise (Formally LabTech) Managed Network).
*Maintain updated virus protection and patches on all machines. (Webroot Secure Anywhere updates are automatic. Threat protection is now performed “in the cloud”, and always up to date.
*Data backups are run daily.
*Firewalls are in place to ensure that outside attacks are kept from our data.
*Management conducts monitoring and reporting on all systems, software, and hardware daily.
*IT department keeps up to date on the health and accounting of our IT infrastructure.
*Protects data internally by limiting access to only appropriate associates whose duties require them to access the data through Group Policy.
*Access to the CMS Companies Network and its data is managed through Active Directory & Group Policy. We manage the ability of our employees to access data and can disconnect their access at any time.
The CMS Companies reserve the right to amend this Privacy Policy at any time. Any changes made to this Privacy Policy will be effective the date they are posted online. Your ongoing use of our websites serves as your implied agreement with the revised terms. The CMS Companies Privacy Policy is always available for viewing at:
We provide relocation services and/or other related services (“Relocation Services”), both under our own brand/authority and on behalf of United Van Lines and Mayflower Transit. Specifically, we an independently owned local moving company that operates, sells, and provides a variety of our own Relocation Services or related services, typically locally and/or intrastate, that are outside of our relationship with United Van Lines and Mayflower transit and have absolutely nothing to do with United Van Lines’s and Mayflower Transit’s Relocation Services or other services. We also represent United Van Lines and Mayflower Transit and sell/provide United Van Lines’s and Mayflower Transit’s (typically interstate) Relocation Services; while we are legally acting on United Van Lines’s and Mayflower Transit’s behalf, we are called an “Agent” of United Van Lines and Mayflower Transit. For information we send to and/or receive from United Van Lines / Mayflower Transit and/or its related companies in relation to United Van Lines’s and Mayflower Transit’s Relocation Services/business, the terms of United Van Lines’s and Mayflower Transit’s Privacy Policy and Data Security Policy shall apply. You also can learn about United Van Lines’s and Mayflower Transit’s cookie management and, when applicable, opt out of United Van Line’s and Mayflower Transit’s sale/sharing of your information at www.unitedvanlines.com/privacy-policy and www.mayflower.com/privacy-policy. United Van Line’s and Mayflower Transit’s Privacy Policy and our other, related policies do not apply to information collected by us for our independent business(es). For questions, or to make a request under the California Privacy Rights or Dispute Resolution policy sections at the link, please use the contact information in the next section.
If you have any questions or concerns regarding our policy, you may contact us:
The CMS Companies 21620 88th Place South, Kent, WA 98031
privacy@cmscompanies.com 800-854-2600 / 858-874-2614
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